Angry Customer

Spot hidden customer support problems before they explode

Business Owners can now rapidly monitor all customer conversations without surveys. The #1 solution for Help Scout.
Learn how you can unlock time and reduce churn with No Surveys.

No Surveys live customer feedback

Traditional support

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+ No Surveys

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enabling you to...

See the big picture immediately, eliminate surprises, unlock time, and know where to focus.

Powerful yet Easy

For founders and owners

You want to look after your hard earned customers well, but delegation does not always achieve the desired results.

Reduce churn and unlock time

It's very time consuming to fully manage your support team, and you're worried about hidden issues causing unnecessary churn.

Monitor at a glance (not read tickets)

Our colour coded dashboard eliminates your need to read individual support threads.

Invisible to customers

No Surveys interprets the sentiment of actual customer conversations. No extra survey required.

Fully automatic

Live 24x7 monitoring of all your customer support conversations in Help Scout.

Artificial Intelligence powered

Natural Language Processing algorithm instantly evaluates your customer sentiment.

Rapid Help Scout integration

Simple DIY 1-click integration. No custom development required. No customer survey form to configure.

Peace of mind

14-day no-card free trial. Cancel at any time. 30 day full money back guarantee. Fully supported.

Frequently Asked Questions

No Surveys is for busy Business Founders and Owners who want to effectively oversee customer conversations in minimum time.
No Surveys uses the latest Artificial Intelligence (AI) Natural Language Processing (NLP) technology to automatically analyse the sentiment of customer conversations. Key results are summarised on a live dashboard with colour coded flags highlighting significant emotions. This eliminates the need for managers to routinely monitor actual conversations.

Red is potential churn risk. Green is potential high value customer and testimonial source.

Sentiment dashboard

Emotions in text are analysed for positive and negative sentiment using machine learning. Sentiment scores are scaled between 0 and 1 and plotted on a bar chart for ease of interpretation.

Red means negative and are indicators of customer dissatisfaction. These conversations may require special attention.

Green means positive and are indicators of customer satisfaction. These conversations may be the source of testimonials, and identify customers with higher value potential.

Only inbound customer messages  have their sentiment measured.

We built No Surveys for our own customer support conversations and have been so impressed that we are now making it available to others like you. No technology is 100% accurate but it’s extremely valuable.
Password protected access can be granted to whoever requires it via a web page. No Surveys is cloud based so no local software installation is required.

Currently we support written email conversations within Help Scout. Beacon messaging is not supported. If you have a request then please let us know.

Press here!
Absolutely! For customer success teams, No Surveys works in exactly the same way. You should expect to see more green than for a support team where red may be more common.

Currently we interface with Help Scout only. Other platform integrations are planned. Please tell us your preferred platform.

If we experience excessive usage on your account we will contact you to discuss options. Our charging will not change without your agreement.

Your customer data is stored and processed on servers in the USA. Wise Emu will access it only for the purposes of managing and improving your service. If you decide to cancel the service then please request to have all data deleted.

Arabic, Chinese (simplified and traditional), English, French, German, Hindi, Italian, Japanese, Korean, Portuguese and Spanish and supported by our NLP sentiment engine. Our basic user interface is currently available in English only.

Spot customers at a glance

Churn risk

Testimonial opportunity

Potential high value

Pricing

14-days free trial. No credit card required. 30-days money back guarantee.

Payment card types
30 day money back guarantee

Delivered within 30 minutes of sign up.

Cancel at any time.

No Surveys

for Help Scout
US$ 19 per month
  • Up to 10 agents
  • Up to 1,000 inbound messages per month
  • Email support
  • 14-days no card free trial
Sign up free

It's so easy to get started

1. Sign up

14-day free trial. No card required.

2. Connect

Enjoy our simple 1-click Help Scout integration.

3. Grow

Spend more time on your business not in it.